Mmedia Founding Customer Program — Terms
Version 1.0 · Effective 31 August 2026
1. What this document is
This is an addendum to the Mmedia Terms of Service. It applies only if you are accepted into the Mmedia Founding Customer Program (the "Program"), and only for the Program period. The Terms of Service and the Privacy Policy apply in full; where this addendum says something different, this addendum applies for the Program period.
The agreement is between MMEDIA LIMITED, NZBN 9429052805103, a company registered in New Zealand ("Mmedia", "we", "us") and the business accepted into the Program ("you"). You accept this addendum, together with the Terms of Service, when you complete onboarding. The version published on this page is the current version.
2. What the Program is
For 90 days, Mmedia manages your advertising campaigns and charges you no Mmedia management fee.
Your advertising spend is not part of that: you pay the advertising platforms directly, under their own terms, as set out in Section 4 of the Terms of Service. Mmedia never handles your advertising funds.
3. Applying, and being selected
3.1 We select up to 5 New Zealand businesses each month. Applications are reviewed weekly.
3.2 Applying does not entitle you to a place. We may decline any application, and we do not have to give reasons.
3.3 If we offer you a place, you have 2 working days from the date of our email to accept it, and we will tell you the deadline in that email. If we have not heard from you by then the place lapses and may be offered to another business. You are welcome to apply again later, but the place is not held for you.
3.4 Getting set up. After you accept, two things have to be in place before any campaign can start: your advertising accounts set up with access granted to us, and conversion tracking installed on your website. You have 2 weeks from accepting to complete both, and we help you through it. If both are not in place by then, we may withdraw the place and offer it to another business — a place that cannot start is a place another business could have used.
3.5 Places are not exclusive. We run the Program for several businesses at once, and we may work with businesses that compete with you. Two businesses in the same trade and the same city will sometimes bid on the same keywords, and when that happens they can push each other's click costs up. To limit that, we allow no more than two businesses in the same trade in the same main city in the Program at the same time. We cannot rule it out altogether.
4. Fees during the Program
4.1 No Mmedia management fee is charged for the 90 days, counted from the day your first campaign goes live.
4.2 At onboarding you place a card on file through our payment provider so that the service can continue without interruption if you choose to stay. Nothing is charged to it during the 90 days.
4.3 You continue to pay your own advertising spend directly to the advertising platforms throughout.
5. Your advertising budget, and how we spend it
5.1 To take part, you set an advertising budget of at least NZ$500 and no more than NZ$5,000 per calendar month, paid by you directly to the advertising platforms. Budgets outside that range sit outside this Program; talk to us and we will tell you what else is possible.
5.2 Your budget is a ceiling, not a target. We do not try to use it all. Depending on where you operate, what you sell and how many people are searching, the sensible level of spend may be well below your ceiling. What is not spent simply stays with you.
5.3 How we spend it:
- We start with a small part of your budget and increase it only where the numbers justify it.
- The platforms spend against a daily figure that we set, so that a full month stays inside your ceiling.
- No automatic action can increase your spending. Anything that adds budget, launches a new campaign or enters a new market passes through human approval, and we will not raise the budget you set without your consent (Terms of Service, Section 3).
5.4 We are aiming for the best return on your spend, not for a spent budget. If the numbers show that advertising is losing you money and we cannot fix it, we will tell you and recommend that you pause, rather than keep spending.
5.5 Who approves what. The budget is your decision. Within it, campaigns are planned and adjusted by us: day-to-day changes are reviewed and approved by our team rather than sent to you, so that the work keeps moving. Only defensive, cost-reducing actions — such as adding negative keywords, or pausing an ad that is not working — run automatically. If you would rather approve certain kinds of change yourself, tell us and we will put them on an approval list in your client portal.
5.6 Stopping. You can pause or stop any campaign, or all of them, at any time and for any reason. The fastest way is in your own advertising account, where you are in control and the change takes effect immediately. You can also ask us through your client portal or by email: a request to pause reaches us as an urgent alert and we act on it as a priority. We will never delay, refuse or reverse a decision by you to stop. Nothing in our system restarts a paused campaign on its own; resuming always takes a person.
6. What happens at the end
6.1 Standard pricing applies from the day after the Program ends. We will tell you the price and the date at least 14 days beforehand.
6.2 You may cancel at any time before that date and nothing is charged to you. There is no minimum term, no notice period and no exit fee.
6.3 If you do not continue, then at the end of the Program:
- We disconnect your advertising accounts from our manager account. After that, nothing we do can cause any spend in your accounts.
- We pause your campaigns unless you tell us in writing to leave them running, so that campaigns nobody is managing do not keep spending your money.
- Your advertising accounts, your campaigns and the data in them remain yours.
7. The 90 days is a plan, not a lock-in
When you apply you tell us that you intend to run the full 90 days. That intention is what makes the Program worth doing for both of us, but it is not a binding minimum term. If you decide to stop early, tell us; we will end the Program and offer the place to another business. There is no fee and no penalty.
8. Measurement
8.1 The Program depends on being able to see what works. You allow us to install and configure conversion tracking on your website and in your advertising accounts, and to keep it working for the Program period.
8.2 If conversion tracking cannot be installed, or is removed or disabled and not restored within a reasonable time, we may end the Program early under Section 11, because neither of us can then tell what is working.
9. Being listed on our website
9.1 If you are accepted, we list on our Program page: your business name, your industry, your city, and the month you joined. We do this so that the Program is open about who is in it.
9.2 We do not publish your results, your advertising spend, or any other figure about your business on that page.
9.3 You can ask us at any time to remove your business from that page. We will remove it within 5 working days. Asking for removal does not end the Program.
10. Case studies, testimonials and your logo
We will not publish a case study about your business, use your logo, or quote you, unless you agree to that separately in writing at the time. Taking part in the Program is not that agreement, and we will not treat it as one.
11. Ending the Program early
11.1 We may end the Program early if measurement cannot be maintained (Section 8.2), if you stop advertising, if you materially breach the Terms of Service, or if advertising platform policies make the work impossible. Where it is practical to do so, we will tell you first and give you a reasonable chance to put it right.
11.2 Ending the Program early, by either of us, does not create a fee.
11.3 Section 6.3 applies whenever the Program ends, however it ends.
12. What we do and do not promise
We provide the services with reasonable care and skill. We do not guarantee advertising results, including impressions, clicks, conversions, rankings or revenue. This is true of the Program exactly as it is of the paid service.
13. Liability during the Program
13.1 Section 12 of the Terms of Service applies, with one change: because no fee is charged during the Program, the cap in that section is replaced for the Program period by a cap of NZ$2,000 on Mmedia's total aggregate liability arising out of or in connection with the Program.
13.2 Advertising spend you pay to the advertising platforms is not a loss recoverable from Mmedia.
13.3 Nothing in this addendum excludes or limits liability that cannot lawfully be excluded or limited, or liability for fraud or wilful misconduct.
14. Business clients only
The Program is offered to businesses. You confirm that you take part in trade and for business purposes, and Section 1 of the Terms of Service applies to the Program.
15. Changes to this addendum
We may update this addendum. For material changes we will give at least 14 days' notice by email before the new version takes effect. If you do not accept a material change, you may leave the Program before it takes effect, at no cost. Each version carries its own number and effective date. We will provide the version that applied to you on request.
16. General
This addendum is governed by the laws of New Zealand, and Section 15 of the Terms of Service applies to it. This addendum is published in English and Chinese. The English version is the governing text; if the two versions differ, the English version prevails.
17. Contact
MMEDIA LIMITED · Program questions: contact@mmedia.biz · Privacy questions: privacy@mmedia.biz